General Questions

How do I receive my digital product?

Right after your payment is confirmed, you will automatically receive an email with a download link.
Delivery usually takes 1–2 minutes.

I didn’t receive my download email. What should I do?

Please check your Spam, Promotions, or Junk folders.
If it’s not there, contact us and we’ll resend your files immediately:
📩newixperformancesystems@gmail.com

Can I access the programs on my phone?

Yes. All NEWIX programs, PDFs, and e-books work perfectly on:

  • iPhone

  • Android

  • iPad / Tablets

  • Laptops / Desktops

You can save the files and use them anytime.

 

Payments & Security

What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • Apple Pay

  • Google Pay

  • All major international cards

All payments are processed securely through Shopify Payments.

Is my payment information safe?

Absolutely.
Our website uses industry-standard SSL encryption, secure checkout, and Shopify’s protected payment system.
Your data remains private at all times.

 

Programs & Workouts

Are NEWIX programs beginner-friendly?

Yes. All programs are designed for all levels — beginner to advanced.
Clear instructions, progressions, and technique cues are included.

Do I need equipment?

  • Pilates Program: only a yoga mat

  • 14-Day CalAesthetic Challenge: no equipment needed

  • Fat Loss Blueprint: educational guide — no equipment required

How long do I keep access to my program?

Forever.
Once you download it, it’s yours for life.

 

Fat Loss Blueprint

Does this plan require extreme dieting or starving?

No.
This blueprint is built on real food, sustainable habits, and easy-to-follow guidelines.
No starving, no complicated rules, no suffering.

Are recipes included?

Yes — the blueprint includes meal guidance, food examples, serving breakdowns, and practical tips to make fat loss simple.

 

Refunds & Support

Do you offer refunds?

Since digital products are delivered instantly and can’t be returned, we do not offer refunds.
However, if you experience a technical issue, we’ll help you solve it ASAP.

How can I contact support?

Email us anytime:
📩 newixperformancesystems@gmail.com
We usually respond within 1–6 hours.